Remote & Telephone Support

Remote & Telephone Support

Our remote and telephone support gives you access to our skilled and experienced engineers from 10am – 6pm Saturday to Thursday. You may call this support line as many times as you would like as part of your contract asking any IT related question.

As part of our audit we install remote control software that gives us a secure access to your network to be able to remotely control your server and your client PC’s. From here we can configure and install hardware and additional services such as printers and other network devices as though we were in the office. We can also troubleshoot any problems you may be seeing without the need for lengthy telephone explanations.

These connections are very secure and using the latest encryption allows us to control your machines whilst the communications are completely secure.

With the knowledge that we have onsite engineers on standby ready to visit your site in the times that we cannot fix the problem remotely, you can feel safe in the knowledge that you are in good hands.

Royal Technologies prides itself in its ability to fix problems quickly and efficiently, in way that does not require extensive technical ability on your side our friendly engineers will guide you through anything you need step by step.

Our engineers are experts in their field and allow us to talk through any IT problems in a way that you will understand. We pride ourselves on our ability to eliminate the technobabble whilst providing a first class service.

The remote and telephone support is the key product in our monthly support service and as part of our support service. Allowing us immediate access to your systems you call call in and speak to one of our skilled engineers and receive a response for a low monthly cost.


Pricing

If your company has a Microsoft network we can support your systems quickly and easily. With a first rate IT Networking Support you can expect professional and expert support at a price that’s right.

Take advantage of our unlimited remote and telephone support, and associated with our regular onsite support you can enjoy your IT network working for your business.

Our pricing policy is based on the number of client PC’s on your network and includes servers, firewalls and other IT network hardware. We will also take care of your email, Internet access, security and printing needs, giving your company the complete peace of mind you require.

The following pricing tables show our monthly pricing structure and the number of inclusive monthly onsite hours you receive from our experienced field engineers:

Number of PC’s
Onsite Hours per month
Monthly support
0-5
2
BDT 3500
6-10
3
BDT 4500
11-20
4
BDT 7500
21-30
5
BDT 1000
30+
n/a
POA

For a fraction of the cost you would pay for a full time IT engineer you get a first class professional solution, immediate response and someone that is always available to provide you with help.

We also supply additional services to help your IT systems. These include remote backup and anti virus service, ensuring your network is working for your business and reducing down time.

Our customers enjoy a quality and friendly support service with us and our expert knowledge allows us to provide a professional service. Visit our testimonials page to see what they say.

To get the most from your IT systems and remove the overhead from your IT staff our support services are the choice for your business. To get more information contact one of our sales representatives today.